Welcome to Our Help Site

• When should I transmit the tracking data to Paypal?
• Why is it important to input tracking numbers in PayPal?
• Why is the app not in the Shopify App Store?

• How is the app set up?
• How long does the installation take?

• Does the customer receive an info/email when the data has been entered into Paypal?
• Do you support the app I am using to fulfill?
• How do I see if the tracking information for a specific order has been transmitted?
• How is tracking info synchronized between Shopify and PayPal?
• How long does it take until tracking information is transferred from my Shopify shop to PayPal?
• I also have multiple other stores (with other shopify accounts), can I use the same connection data as in the other store?
• Is there an Option to put the Right shipping Company in PayPal? Autopilot Always puts „other – other“

See all articles in Functionality →

• Does Paypal Tracking Autopilot for Shopify have access to my PayPal account?
• How secure is my data?
• Is it safe to give access to my PayPal seller account?
• What about GDPR compliance?
• What personal information the app process?
• Who has access to my data?

• Am I charged for orders for which I've already submitted tracking info?
• How is the invoicing done?
• How much does the autopilot cost?
• What does PayPal Tracking Update means?
• What happens when my credit are used up?
• What happens when my monthly included limit is reached?
• Which provider is used for payment?