Functionality

• Does the customer receive an info/email when the data has been entered into Paypal?

  You can configure in the app whether the customer should automatically receive a mail or not.

• Do you support the app I am using to fulfill?

  A clear: YES! - we support every app (e.g., Oerlo, Massfullfill, Dropify etc.) - it is up to you. Whenever tracking information is entered into your Shopify shop, PayPal Tracking Autopilot transfer it to PayPal. ...

• How do I see if the tracking information for a specific order has been transmitted?

  You can see in each order if the data has been transferred. In the notes section you will find all information about the transfer of the data. Here you can see exactly when the data was transferred. There you can also see exactly ...

• How is tracking info synchronized between Shopify and PayPal?

  As soon as you enter tracking data in your shop (manually, or automatically with various solutions such as Oberlo or Massfullfill), PayPal Tracking Autopilot recognizes this. The tracking data is then ...

• How long does it take until tracking information is transferred from my Shopify shop to PayPal?

  The data is transferred at lightning speed! :D The PayPal Tracking Autopilot for Shopify recognizes new data immediately and transfers it to Paypal in a few seconds. Usually information will be completely transferred in 1-2 minutes. ...

• I also have multiple other stores (with other shopify accounts), can I use the same connection data as in the other store?

  This is not a problem. You can connect multiple stores with PTA to your PayPal account. No problem.

• Is there an Option to put the Right shipping Company in PayPal? Autopilot Always puts „other – other“

  No this is a limitation of PayPal. All carriers that PayPal does not know are stored as "other". There is an additional option: "other shipping company" under which PTA also stores the correct name in the PayPal transaction. So in the end the correct carrier is in there, but not as prominent as t...

• I've fulfilled some orders but not all added tracking information. What happens now?

  All orders with tracking information are of course transmitted to PayPal. If there is no tracking data, we can not transmit anything. If you add data later, it will be transferred at a later time.

• I want to mark China Post packages as being sent with USPS. Is that possible?

  You should always be transparent to Paypal and especially to your customers. However, there may be cases in which it is necessary to perform a mapping. In many cases ePacket deliveries are done with USPS. In order to enable ...

• Will tracking data be submitted for my previously fulfilled orders as well?

  It is possible to transfer the transactions of the last 60 days. It does not matter how many orders have been placed in that time. You have two choices: ...